OUR 3-DAY REPAIR SERVICE FOR DCA TOOLS
3-day repair of your power tools or no charge *
When you buy a DCA tool, you get more than just a tool. You also get the super fast DCA tool repair service.
At DCA we’ll repair your DCA tool within 3 working days or repair it free of charge.
We’ll even pick it up at your jobsite and return it to you onsite as well. Just contact us by phone or online and we’ll do the rest**. Every DCA tool is registered, so there’s no proof of purchase required.
If you don’t want to wait for the pick up services or you are constantly on the go, we have a solution for you- we extend our current pick up service for tool repair. Just call us for the arrangement.
Super fast. Pleasantly predictable. Incredibly simple.
* Subject to where the customer is based and to the type of courier service selected. The 3 day repair period is subject to the availability of spares. As a result, these times are subject to change.
We carry a sufficient amount of DCA spare parts, however their might be cases where additional spare parts might be require.
**This offer is only available to Partners and projects where DCA is the sole or majority provider of tools.
DOWNLOAD TOOL SERVICE DOCUMENTS
WHAT IS OUR 3-DAY DCA TOOL REPAIR OFFER?
HOW SOON CAN I GET MY TOOL REPAIRED
Unique speed – our 3-day tool repair service
- We allow 1 day inbound delivery, 1 day repair, 1 day outbound delivery.*
- There’s smooth onsite pick up and delivery, thanks to our strong partnerships with trusted carriers.
- Our highly trained and certified DCA engineers carry out our repairs.
- We only use our own DCA spare parts.
* Subject to where the customer is based and to the type of courier service selected. The 3 day repair period is subject to the availability of spares. As a result, these times are subject to change.
HOW OUR TOOL REPAIRS HELP SAVE YOU TIME
Unique simplicity – just contact us and we’ll do the rest
- Unique simplicity – just contact us and we’ll do the rest.
- Registration is required upon purchasing so no proof of purchase is required when you return your tool to be repaired.
HOW MUCH WILL MY TOOL REPAIR COST
Unique coverage – clear warranties and repair costs
Up to 1 years no cost repair or replacement
- We will repair or replace your DCA tool for free for up to 1 years after you buy it, if it breaks down. This includes parts for wear and tear, free pick-up and delivery*.
*This does not include customer negligence where the required care and maintenance has not been performed by the customer as stipulated in the product manual.
3 months no cost repair
- We will repair your DCA tool for free for 3 months after your last DCA repair, if it breaks down again. This includes parts for wear and tear, free pick up and delivery*.
- All tools are covered by our manufacturer’s warranty – tools are repaired for no charge or replaced if a tool breaks as a result of materials or manufacturing defects, as long as repair parts remain available.
*Provided the breakdown is due to the same fault as what causes the repair initially.
Courier charges
If the repair is as a result of a factory fault, we will cover the courier charges*, however if the repair is due to customer negligence the courier charge will be for the customer account.
*Please note that in the case where the courier charge must be refunded to the customer we will not pay cash but will allow a credit on the customer account for future purchases
Contact your local DCA team for more information. We’re always happy to help onsite, online or on the phone.